What will you learn
The main objectives of this course
- Identifying common triggers of conflict in the Saudi context
- ANALYZE BEHAVIOR PATTERNS USING THE DISC MODEL
- WRITE AND APPLY DESC SCENARIOS THROUGH INTERACTIVE EXERCISES
- Managing a multi-party mediation session
- Designing a personalized conflict prevention action plan
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Program structure and learning path
- DAY 1 - DYNAMICS AND ANALYSIS: CAUSES OF CONFLICT, DISC TESTING, IDENTIFYING AND LABELING EMOTIONS
- DAY 2 - SOLUTION TECHNIQUES: DESC METHODOLOGY, MEDIATION FRAMEWORK, GROUP SIMULATION
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