Conflict Management

Course Information

Duration

2 days (14 hours)

Certification

ESTC & Actumea Academy dual certificate

Language

Bilingual (English / Arabic)

Prerequisites

Basic Arabic • Computer literacy

Location

Riyadh Training Center

Next Session

26 – 27 May 2025

Start Learning

Overall Learning Objective

By the end of this workshop, participants will analyze conflict dynamics, apply structured mediation techniques, and guide others to win-win solutions.

Detailed Learning Objectives

Identify common conflict triggers in Saudi contexts
Profile behavior using the DISC model
Draft and practice DESC scripts in live role-plays
Facilitate a multi-party mediation session
Design a personal conflict-prevention action plan

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Learning Pathway

Day 1 – Dynamics & Profiling: Conflict causes, DISC assessment, emotion naming
Day 2 – Resolution Techniques: DESC method, mediation framework, group simulation

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Course Trainers

Hanen TALIB

Marketing & Sales trainer

Happy companies say about our trainings

After training our teams on effective communication skills with ESTC & Actumea Academy, we saw customer satisfaction rise from 68% to 85% in just two months. Our employees gained confidence in handling situations and solving problems more quickly.

HR Manager

STC (Saudi Telecom Company)

The negotiation and persuasion program had a clear impact on our results. The sales team started closing deals more efficiently, and our branch revenue increased by 15% three months after the training.

Sales Manager

Al Rajhi Bank

Before the emotional intelligence course, I used to feel stressed during difficult times. Thanks to the techniques I learned—like self-regulation and active listening—I’ve become calmer and more confident in helping customers.

Nora Al-Otaibi

Customer Service Representative

The conflict management course completely changed my perspective. I learned how to handle disagreements constructively and now help my team find solutions that satisfy everyone and build better relationships.

Ahmed Al-Maliki

HR Specialist

Presentation skills were a challenge for me. After attending the presentation skills course with ESTC & Actumea Academy, I developed a clear and engaging style, and my presentations now receive much more audience interaction.

Sarah Al-Qahtani

Small Projects Manager