After training our teams on effective communication skills with ESTC & Actumea Academy, we saw customer satisfaction rise from 68% to 85% in just two months. Our employees gained confidence in handling situations and solving problems more quickly.
The negotiation and persuasion program had a clear impact on our results. The sales team started closing deals more efficiently, and our branch revenue increased by 15% three months after the training.
Before the emotional intelligence course, I used to feel stressed during difficult times. Thanks to the techniques I learned—like self-regulation and active listening—I’ve become calmer and more confident in helping customers.
The conflict management course completely changed my perspective. I learned how to handle disagreements constructively and now help my team find solutions that satisfy everyone and build better relationships.
Presentation skills were a challenge for me. After attending the presentation skills course with ESTC & Actumea Academy, I developed a clear and engaging style, and my presentations now receive much more audience interaction.
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